1. Scope
This page describes Aerofy's general refund approach for website interactions, inquiry-related payments (if any), and service engagements.
2. General approach
Refunds are not automatic and are reviewed case-by-case, unless a signed agreement or applicable law explicitly provides refund rights.
3. Service engagements
For consulting, strategy, creative, or automation services, refund terms depend on the signed proposal or contract. Where work has already been delivered, scheduled, or allocated, charges are generally non-refundable unless required by law or agreed in writing.
4. Product-specific policies
Some products have dedicated legal pages that define product-specific refund terms. Product-specific policies override this general policy when conflicts arise.
5. How to request a refund
To request a refund, contact 1angelgeorgiev@gmail.com with:
- Invoice, receipt, or order reference;
- The account email associated with the purchase;
- The reason for the request;
- Any supporting evidence.
6. Decision and processing
If approved, refunds are issued to the original payment method where possible. Review times are typically 5 to 10 business days and may vary by case complexity or payment processor timelines.
7. Chargebacks
Please contact support first so issues can be resolved quickly. Chargebacks started before support contact may delay resolution and can result in temporary account restrictions during investigation.
8. Relationship to terms
This Refund Policy should be read with the Terms and Conditions and Privacy Policy, plus any product-specific legal pages where applicable.
Refund questions? Contact 1angelgeorgiev@gmail.com. Read alongside our Terms & Conditions and Privacy Policy.